Our Policies

Appointment and Cancellation Policy

Booking: All appointments must be secured with a deposit of £30 or by providing credit/debit card details on file.

Cancellations/Rescheduling: A minimum of 48 hours notice is required for any appointment cancellation or rescheduling. Failure to provide adequate notice will result in the loss of the deposit or a charge to the card on file. You may reschedule your appointment once, fee of charge, providing you give 48 hours notice. Rescheduling less than 48 hours notice on one or more occasion will result in a £25 fee.  

Late Arrivals: Clients arriving more than 15 minutes late may have their service shortened or be required to reschedule to avoid disrupting subsequent appointments. The full service fee will still apply. Please telephone or message directly and not via social media as this is not reviewed regularly

No-Shows: Failure to attend a scheduled appointment without any prior notice will result in the forfeiture of the deposit and may require future appointments to be paid in full at the time of booking.

Right to Refuse Service: We reserve the right to refuse or discontinue service to any client who is deemed medically unsuitable for a treatment, exhibits inappropriate or abusive behaviour, or for whom a treatment is not in their best interest. This includes situations where the practitioner identifies signs of body dysmorphic disorder.

Appointment Attendance

Appointment Attendance: For the safety, privacy, and comfort of all clients, we kindly ask that you attend your appointment alone.

Focus on You: This policy allows your practitioner to give you their full, undivided attention and provide the best possible care without distraction.

Guests and Waiting Area: While we cannot accommodate guests in the treatment room, any friends or family members who accompany you are welcome to wait in our comfortable waiting room.

Failure to adhere to this policy will result in the appointment being cancelled and deposit being forfeited. You will need to re-book another appointment

Confidentiality and Data Privacy (UK GDPR)

All client information, including personal details, medical history, treatment plans, and photographic records, will be kept strictly confidential. This data is essential for us to provide you with a safe and effective treatment and to manage our business operations

We are fully compliant with the UK GDPR. Client data is collected only for legitimate business purposes and will be stored securely, both digitally and physically. All information obtained is strictly confidential. Collection of data is stored securely both digitally and encrypted

Client records will be retained for a minimum of 8 years from the date of the last treatment. After this your data will be securely destroyed

Client data will not be shared with any third party without explicit, written consent.

our personal data will never be shared with any third party without your explicit, written consent. Your information will not be sold or rented to anyone.

Your trust is important to us. We are committed to protecting your privacy and handling your personal information with the utmost care and confidentiality. This policy outlines our practices in compliance with the UK General Data Protection Regulation (UK GDPR)

Consultation and Consent

Mandatory Consultation: A comprehensive, face-to-face consultation is mandatory before any treatment is performed. This includes a review of medical history, discussion of treatment goals, and a thorough explanation of the procedure.

Prescription-Only Medicine (POMs): For treatments involving POMs (e.g., Botulinum Toxin), a separate, in-person consultation with a registered medical prescriber is a legal requirement. Remote prescribing is strictly prohibited at this clinic. Consultations must be booked 72 hours prior to allow for delivery of medication

Informed Consent: Written informed consent is a legal prerequisite for every treatment. The consent form will provide a clear, evidence-based description of:

• The procedure and products to be used.
• Potential risks, side effects, and benefits.
• Alternative treatment options.
• Costs and estimated duration of results.

Anti wrinkle Follow-Up Appointment Policy

Recommended Follow-Up Schedule: All patients are strongly encouraged to schedule and attend a follow-up appointment approximately 14 days (2 weeks) after their initial injection, This time frame is critical for the following reasons:

Assessment of Results: It allows the practitioner to assess the final outcome of the treatment, as the full effect of the product can take up to two weeks to develop.

Minor Adjustments: If necessary, this appointment provides an an opportunity for minor "touch-up" injections to achieve optimal symmetry and desired results.

"Touch-Up" Injections: Any requests for additional "touch-up" units must be made and performed within the 14-day follow-up window. The touch-up will only be performed during the scheduled follow-up appointment. Please note: Touch-up units are typically included in the initial treatment price, but this may vary. Any additional charges will be communicated to the patient prior to injection.

Patient Responsibilities: To ensure the best possible results, patients are expected attend their scheduled 14-day follow-up appointment.

Communicate any concerns or questions regarding their treatment results to the practitioner during this appointment. Understand that individual results can vary and that the practitioner’s primary goal is to achieve the best and safest outcome.

Policy for Missed or Late Follow-Ups: Patients who miss their 14-day follow-up appointment and wish to receive a touch-up will be required to schedule a new appointment. Appointments for minor adjustments that occur more than 14 days after the initial treatment will be considered a new treatment and will be charged at the full standard rate. This is because the initial treatment effect may be starting to wear off, and a new assessment and full treatment plan are required.